Software incompatibility with the Operating System or corrupted registry files. Recommended Troubleshooting Steps Update INSITE and Drivers Cummins Inc. Update Manager from your desktop or via Help -> Check for Updates in INSITE. Install all pending updates to ensure the latest files and bug fixes are applied. Verify Adapter Connection Ensure your datalink adapter (e.g., INLINE 6 or 7 ) has the correct drivers installed.