It facilitates "Ersatzfahrzeugstützung" (replacement vehicle support) during critical spare parts delivery delays, allowing dealerships to request courtesy cars for customers through the Customer Care team. :
What started as a project in Spain in 2002 has expanded into a massive European network. By 2005, the system was projected to cover 17 countries, including major hubs like Italy and Belgium, reaching approximately 1,800 dealers and 4,000 authorized workshops. Stellantis Media Why It Matters fiat elink entry