| Symptom | Likely Fix | |---------|-------------| | Web filter not activated | Apply/renew Security Pack license | | Categorization disabled | Trigger manual DB update; fix internet access to update server | | Works for HTTP but not HTTPS | Enable SSL inspection | | Works for some users, not others | Check traffic rule web filter setting | | Never works after fresh install | Reinstall web filter component |
Even with a license, the service may be stopped or hung. | Symptom | Likely Fix | |---------|-------------| |
This forces the system to keep the Web Filter active regardless of DNS response timeouts. C. Verify License Activation Ensure the Web Filter module has a valid license. Check the License Registration status on the dashboard. Verify License Activation Ensure the Web Filter module
Click Update License Info to force the appliance to check in with the GFI servers. 2. Check DNS Resolution on the Firewall | Symptom | Likely Fix | |---------|-------------| |